FAQS

International Customers

• Items shipped from the United States.
• Customers outside the U.S. responsible for local taxes, duties, etc.
• Shipping available to select countries: Canada, Mexico, France, UK, Germany, and Australia.
• International shipping charges apply.
• Responsible for local taxes, duties, tariffs, or similar charges.
• No free return shipping for orders outside the Continental US.

Creating an Account

• Retail orders for guests or Peter Grimm accounts, offering advantages like faster checkout, multiple addresses, and order tracking.
• Wholesale orders through phone or email.
• Different processes for retail and wholesale accounts.

Payment/Terms

• Accepts Visa, MasterCard, Amex, Discover for retail sales.
• Wholesale sales require the same payment forms unless approved for Net terms with an APR of 18% on overdue amounts.
• Sales tax included for California orders, subject to change without notice.

Shipping

• Via UPS Ground Shipping from San Diego, CA, with same-day shipping for orders before 12:00 PM PST (excluding weekends).
• Free shipping for continental U.S. orders over $75 USD.
• Standard Ground and 2nd Day Air for U.S. orders.
• International shipping available to specific countries: Canada, France, UK, Germany, and Australia.

Damages and Returns

• Returned items must be in their original condition with tags attached.
• Please contact customercare@petergrimm.com to request a return label, and a free return label will be emailed to you for a seamless return process.
• Please return items in their original boxes with the attached return label.
• Damaged items due to manufacturer defects may qualify for credit or replacement.
• Customers are responsible for damage resulting from mistreatment.
• Credit will be issued within 3-5 business days upon receipt for eligible retail returns.
• Orders are eligible for return within thirty (30) calendar days of original order placement. Please contact Customer Service with any questions.

Wholesale Returns

• Notify within 7 days of delivery for issues.
• Returns for defects or shipping errors, all at the customer’s expense.
• Must be issued an authorization number before shipment, with a 15% restocking fee for non-defective returns.
• Credit issued upon receipt and inspection.
• Items must be in saleable condition with original tags attached; worn, soiled, or damaged items not eligible for credit.
• Order without an RA # not accepted; refused, unclaimed, undeliverable orders subject to a 15% restocking fee.

Wholesale Minimum Order

• Wholesale customers: $250 minimum order, 3 pieces per style, per color.
• Custom Orders: Minimum 600 pieces per style, per color, with a 50% deposit.

Typographical Errors

• Company reserves the right to refuse/cancel orders with errors, issuing credit for canceled orders.